1. Who are we?
We are three experienced and professional relationship counsellors who operate a website together. We are each registered with the information commissioners office and we are each the data controller for our individual client bases. We take our responsibilities for protecting your data very seriously and the way we do this is outlined below
2. The types of personal information we collect
We collect information you voluntarily provide to us by contacting us by phone or e mail . The information you give us may include your name, address, e-mail address and phone number. Enquiries submitted here are sent directly to us by email and then deleted from our website provider, Webhealer. The contact form captures your name, email address and the IP address of the computer to make the request.
if you start ongoing counselling, you will just work with one counsellor. Under GDPR explicit consent is required if , as part of ongoing counselling, you ask us to process Special Categories of Personal Data (previously called ‘sensitive personal data') for you, such as information about your mental or physical health, your religious or philosophical beliefs. By providing this information you agree to your counsellor processing it and holding it securely. This information will be stored separately from your contact details and you will not be identifiable from it. This information will not be shared with anyone else without your permission, except in the circumstances outlined below under 4 - Disclosing information.
3. Disclosing your information
To fulfil our legal obligations, we can disclose your information in the following cases:
if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.
We can exchange information with others to protect against fraud or credit risks.
In connection with legal proceedings (including prospective proceedings)
4. How is my information used?
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.
We will only process your personal data if at least one of the following basis applies:
a) you have given consent to the processing of your personal data for a specific purpose for example to contact you to arrange an initial appointment with one of us.
b) processing is necessary to take steps at your request prior to entering into a contract - for example, to discuss how you might engage in ongoing counselling with one of us
c) processing is necessary for compliance with a legal obligation to which we are subject;
d) processing is necessary to protect the vital interests of you or of another person;
If we receive personal information from another user in the course of your counselling with us, we expect you to have complete responsibility for making sure that the contents of this Privacy Notice are brought to their attention and you have obtained their consent in the process.
In some instances, it may be appropriate for us to combine your information with other information that we may be holding about you - such as combining your name with your geographic location or your history with us.
5. Data security
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected by us. In addition, we limit access to your personal data to those third parties who have a need to know - e.g. - setting up an appointment at our counselling premises. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will always do our best to protect your personal data as outlined in this Privacy Notice, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.
We have put procedures in place to deal with any suspected personal data breach, and will notify you and any applicable regulator of a breach where we are legally required to do so.
6. Your rights
You can ask for a copy of your personal data held by us, at no cost to you
You can ask us to correct any personal information that we hold about you, or inform us about any changes to your personal information
You can ask to be informed of what data processing is taking place
In certain situations, you can ask that we restrict processing of, or object to processing of, your personal data
In certain situations, you can ask that we delete personal information that we hold about you.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. Although we encourage you to contact us if you have any concerns, you do also have the right to complain about how we treat your personal information to the Information Commissioner's Office ("ICO"). The ICO can be contacted at:
ICO website: https://ico.org.uk/global/contact-us/
ICO telephone: 0303 123 1113
ICO textphone: 01625 545860